Return Policy:

At Sapphire Confectionery, we strive to provide our customers with the highest quality products and a seamless shopping experience. Please review our return policy carefully to ensure a smooth process in case you need to return a product.

1. Non-Returnable Food Products:

   • Please note that not all food products are eligible for return. Due to the consumable nature of certain items, we are unable to accept returns for these products. We appreciate your understanding in this matter.
     
     

2. Non-Returnable Items:

   • Some items are non-returnable due to the consumable nature of the product. We are unable to process returns for these items, as outlined on the product page. Kindly check the product details before making a purchase.
     
     

3. Damaged, Defective, or Different Item Received:

   • In the unlikely event that you receive a damaged, defective, or different item than what you ordered, we are committed to resolving the issue promptly. Please contact our customer service within 7 days of receiving the product.
   • We urge you to not open the product packaging and keep as it you have received. We strongly suggest to click the photos of the damaged items you have received, it might required by our team to provide you better resolution.
   • Return would be not be accepted if the products are opened or seal has been tampered.
     
     
     

4. Refund or Replacement:

   • Upon verification of the issue, we will offer either a full refund or a free replacement, depending on the nature of the problem. The decision will be at the discretion of Sapphire Confectionery.
   • In case of full refund, amount would be credited back to the same payment method you have used during the checkout for the prepaid orders. For COD orders, our team will reach to you.
     
     

5. Verification Process:

   • To facilitate the refund or replacement process, we may contact you to ascertain the extent of damage or defect in the product. We appreciate your cooperation during this verification process.
     
     

6. Product Pickup:

   • In some cases, we may need to pick up the product to assess the damage or defect before issuing a refund or replacement. Our team will coordinate with you to arrange the pickup at a convenient time.
     
     

7. Return Authorization:

   • Before returning any product, please obtain authorization from our customer service team. Unauthorized returns may not be accepted.
     
     

8. Return Shipping:

   • If the return is approved, we will provide instructions on returning the item. Please ensure that the product is securely packaged to prevent any further damage during return shipping.
     
     

9. Refund Processing Time:

   • Once we receive the returned item and complete the necessary verifications, we will process your refund within [number of days] days. The refund will be issued in the original form of payment.
     
     

10. Contact Information:

    • For any return-related queries or assistance, please contact our customer service at care@dugaroverseas.com or 74477333 888.

We appreciate your understanding and cooperation in adhering to our return policy. Thank you for choosing Sapphire Confectionery.

 Last Updated: 23-11-2023